Refund policy

Return and Refund Policy

Final Sale: Adam Pare does not offer direct exchanges or refunds for any products purchased.
Eligibility for Claims: Exceptions are made exclusively for products that are received as damaged, broken, or tampered with during transit.
Company Discretion: The final decision to accept or reject any claim for a refund or reshipment lies at the sole discretion of the Company.

To protect both the brand and the consumer, a strict evidence-based process is required for all claims:

Unboxing Video Requirement: Customers must record a continuous, 360-degree unboxing video while unwrapping the package.
Visual Verification: The video must clearly display the shipping label, the outer packaging, and the inner contents to confirm that the product was compromised before being handled by the customer.
Liability for Missing Documentation: If the customer fails to provide a 360-degree unboxing video, the Company is not liable for any returns, replacements, or refunds.
Submission: All evidence must be sent via email to support@adampare.com.

48-Hour Reporting Window: Any issues regarding damaged or tampered orders must be reported via email to support@adampare.com within 48 hours of delivery.
Post-Delivery Damage: The Company is not responsible for any damage occurring after the delivery has been successfully completed or for damage not visible in the initial unboxing video.

Signature Requirement: All orders require a signature upon delivery to confirm receipt.
Alternative Recipients: If an alternative person (e.g., family member, neighbor, or colleague) signs for the delivery, the Company is not responsible for the condition of the items accepted by that person.
Exceptions for Damage: Claims involving alternate signatories may only be reviewed if a valid 360-degree unboxing video is provided.

Warehouse Inspection: No refunds or reshipments will be processed until the damaged or rejected item has been returned to the Company's warehouse and undergone a formal inspection.
Shipping Partner Verification: In the event of a dispute between the shipping partner’s records and the customer’s claim, refunds will only be issued once the shipping partner formally acknowledges and accepts the claim of incorrect or damaged delivery.